FAQs
Can I swap an item from my order to a different item?
Can I swap an item from my order to a different item?
No, we are not able to edit an order after it has been placed. We can assist you in cancelling your original order, so you can order the item(s) you wanted, or you can place a separate order. To cancel your order, please use our contact form for the fastest response.
Do you have any discount codes?
Do you have any discount codes?
Make sure you follow us on social media and subscribe to our email list to be up to date on our latest promos and coupon codes!
Not Receiving Emails?
Not Receiving Emails?
1.Go into your email
2.Find your Junk or Spam folder
3.Search for our Daily Deal email from Shootersgate
4.Mark as "Not Spam"
Can I order an out of stock item, and you send it once it comes in? (Back Ordering)
Can I order an out of stock item, and you send it once it comes in? (Back Ordering)
No, out of stock items cannot be ordered/back ordered.
When Will Items Be Back In Stock?
When Will Items Be Back In Stock?
It really depends on the item, but most things come back in stock within 2 weeks. If it has been over 2 weeks, feel free to contact us to get a better ETA!
Can you ship outside of the U.S.?
Can you ship outside of the U.S.?
The exportation of firearms, ammunition, and firearm accessories is heavily regulated in the U.S., and we are not an exporter, so we cannot ship any of our products outside the U.S. We cannot ship to a freight forwarder who then ships outside the U.S. either.
Will I be notified when my order ships?
Will I be notified when my order ships?
Yes, you will receive an order confirmation email once your order is placed and enters our system. You will then receive another email when your order has shipped with tracking information. Please be sure to confirm your email is correct on your order before submitting it.
How long does it take for me to receive my order?
How long does it take for me to receive my order?
Delivered in 3–5 business days.Please keep in mind only operate from 9-5 Monday through Friday. Orders will not ship on the weekends.
Additional Shipping Options
Additional Shipping Options
For upgraded or expedited shipping on items you purchased, call us for a quote: 703-924-8888.For special shipping option requests, please note this in the “comments” section of your order or call us to place the order.You will be assessed any additional charges that these options may incur.
My package arrived but I'm missing items/ wrong items?
My package arrived but I'm missing items/ wrong items?
Please notify cs@shootersgate.com as soon as you are aware of the mix up. We stand behind all of our items and will work to correct any issues you may have.
RETURNS AND REFUND
RETURNS AND REFUND
In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.